Bury St Edmunds Volkswagen

My experience with Luke at Bury St Edmunds branch could not have been better. Although I did not end up buying the vehicle (for reasons not his fault ) he was helpful , knowledgeable and courteous throughout our dealings .. and when I had to cancel the deal Luke actioned the cancellation with his ...Read more

Kyle Jenner picked up an escalation for a problem that I had been trying to resolve for approx. 6 weeks - top engagement, top communication and follow through. He resolved the problem in 24 hours - thank you Kyle!

Purchased a VW through Marriott in Kings Lynn. With the help of Jake from VW Kings Lynn the whole process was an absolute pleasure. Thanks Jake for your help,understanding and patience (during my abroad phone calls) 🤣

I recently visited Premium Used Cars to view an Audi A4 Saloon (AJ66 YOE) and was extremely disappointed with the experience. I had hoped to receive premium service and transparency, but instead encountered numerous issues: Rude and Unprofessional Sales Representative: Initially, we were dealing di...Read more

It appears the Bury St Edmunds branch is severely understaffed. Yesterday I made 5 phone calls trying to contact the service desk. On each occasion the line was cut off presumably because I'd remained on the line too long. On other occasions I’ve had the same difficulties. Two years back I attempte...Read more