Group 1 Volkswagen Romford

Absolute disgrace to a brand of Mercedes and Smart. Brabus should be ashamed to have their name in there.. Never again P.S. do not reply with your nonsense to give more details and investigate. Complaining for last 2,5 month and no outcome apart promises and lies.

Group 1 Volkswagen in Swindon were particularly helpful. In particular David Christian Torio Burgos who listened to our needs and requirements and found us the perfect fit. As a team they were flawless. Great comminication throughout and very friendly and professional.

After months of dogged complaint pursuit about double selling of service plans by Skoda and the local Group one dealership seemingly entirely disinterested, the process appears at an end. The conclusion? Yes Sir, you have a point - here are some flowers and chocolates but we don't really want to exa...Read more

Customer Service is second to none and makes the whole experience a pleasure. All staff I dealt with were polite, kind, considerate and gave all the time needed. Nothing was hurried and 2 members of staff spent a of of time at handover of the new car in making sure I was happy and knew my way arou...Read more

The staff were really helpful and professional in every aspect of the sale . Lola,s Knowledge of the vehicle is excellent and she is an asset to Mercedes. Communication before and after sales were exemplary.