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Pretty appalling service. Booked online and brought all the requested documents. Rude staff took fright at my paper licence and did ‘security check’. Computer promptly said ‘no’ without any explanation and I was therefore stranded at Birmingham Airport without a vehicle. Luckily I was able to sort ...
Was charged more than £400 for a single flat tyre, no customer service. Go ahead if you want to be robbed. Definitely a SCAM company.
Awful experience from start to finish. We hired a van in Dec 2024 which had wing mirror hanging off when we collected and was in a filthy condition. We used it and returned and raised with Hertz customer services and have had this dealt with. Now 3 months later we are back to having to deal with Her...
Wouldn't even give them one star. Went to collect the van and it wasn't in a drivable state. Legally. After calling them they said they had no other vans available, no apology at all. 18 days later, still waiting for a refund. Chased this up and they said the usual 'bank has to process it' etc....
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