Western Edinburgh (straiton)

Never buying a nissan again - Our customer service experience was utterly pointless. Whole new battery system replaced on the Ariya took almost 3 months with little or no feedback. Constantly having to chase them after dealership were were worse than useless. AVOID LIKE THE PLAGUE !!

There is a review of only 1 below from 'Rhona' and frankly it could be from me as it is more or less duplicate disgraceful service. I am totally outraged how an apparent brand with a good reputation allows 'customer service' GB office treat customers as they do. NISSAN customers have spent 15-35K ...Read more

Our car had an engine management light come on. It was 2 years old and under warranty. We took it in and were told they couldn't take the car in, to keep driving it and if it brakes down have it recovered to a garage. We did what they said and it broke down with my family stuck on the side of t...Read more

Whilst i hadn't purchased my Nissan from this dealership, I required a radio code and called to see if they could help. Their customer service was outstanding from the very first phone call. The first guy wasn't able to assist but advised someone would call me back from the servicing department. Wit...Read more

Leased Nissan Qashqai 2024, 2 incidents of ABS wires being chewed through. Both time Nissan technicians stated this is a common issue due to the components being made from soy products. Nissan accept no responsibility. Despite the vehicle being parked 7 miles away for each incident. I made two offic...Read more